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Refund policy

Right to retract

Any customer who is not satisfied with the products ordered on the website has the possibility, under certain conditions, to exercise his right of withdrawal for this order within 14 days from the day of receipt of the product(s). To exercise the right of withdrawal, the customer must notify his decision to withdraw in writing to ALAIN MILLIAT SAS by filling in the withdrawal form.
In case of exercising the right of withdrawal, the customer must return the product(s) to the address of ALAIN MILLIAT SAS at the latest 14 days after the customer has communicated his decision of withdrawal.
The product must be returned complete, intact and in its original packaging. The customer shall bear the direct costs of returning the product.
In the event of a valid withdrawal, ALAIN MILLIAT SAS will reimburse the customer for all sums paid, including delivery costs (with the exception of additional costs resulting from the fact that the customer has chosen a delivery method other than the less expensive standard delivery method proposed on the Site), no later than 14 days from the day on which ALAIN MILLIAT SAS was informed of the decision to withdraw. ALAIN MILLIAT SAS reserves the right to postpone the reimbursement until the product has been recovered or until the customer has provided proof of shipment of the product; the date retained being the first of these facts.
ALAIN MILLIAT SAS will proceed to the refund using the same payment method as the one used for the initial transaction, except if the customer requests the exchange of the product.
The customer is liable for any depreciation of the returned product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product. These manipulations are those that a consumer can perform in a store for products offered for sale.
It is recalled that the right of withdrawal does not apply to products :
- likely to deteriorate or expire quickly ;
- which have been unsealed by the customer after delivery and which cannot be returned for reasons of hygiene or health protection.


Reimbursement method

The refund following the exercise of the right of withdrawal will be made within a maximum period of 14 days from receipt of the goods in our warehouses. The customer can also request the exchange of the product.