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Refund policy

Right to retract

Any customer who is not satisfied with the products ordered on the website can exercise his right of withdrawal under the best conditions. Articles L. 221-18 and following of the Consumer Code stipulate that the period of the legal right of withdrawal is fourteen (14) working days from receipt of the product. The customer returning the product within this period has the right to exchange or refund the price of the product ordered and to refund the outward delivery costs. Delivery costs for returned products remain the responsibility of the customer. The products must imperatively be returned in perfect condition for resale.

Reimbursement method

The refund following the exercise of the right of withdrawal will be made within a maximum period of 14 days from receipt of the goods in our warehouses. The customer can also request the exchange of the product.